Multi-language Psychological Health Chatbot

Huda Hamdan Ali, Yousef Majid Mahmood

© 2024 Huda Hamdan Ali, published by UIKTEN. This work is licensed under the Creative Commons Attribution-NonCommercial 4.0 International. (CC BY-NC 4.0).

Citation Information: SAR Journal. Volume 7, Issue 3, Pages 213-219, ISSN 2619-9955, https://doi.org/10.18421/SAR73-07, September 2024.

Received: 29 July 2024.
Revised:   04 September 2024.
Accepted: 08 September 2024.
Published: 27 September 2024.

Abstract:

Diagnosing and treating mental and psychological health problems has long been a challenge for people and psychologists. This is due to several reasons, one of which is society's view, where people can be treated as abnormal. Therefore, with the development of technology, especially artificial intelligence techniques, researchers began to work on finding different ways for people with psychological problems to ensure their privacy and personal information. In this paper, the design and implementation of a chatbot was reviewed for helping people who suffer from some psychological problems, and to take advice or suggest ways to recover based on a database of books related to this topic. A modified artificial intelligence algorithm was used; the chatbot integrates natural language processing (NLP) algorithms to facilitate smooth and intuitive interactions. Taking into account the inability of some Arabic-speaking users to write or understand the answers in English, as the approved sources are mostly written in English. So the feature of translating questions was added and then replying also in the language that the user understands. After the implementation and testing of the chatbot by a group of people, the accuracy of the results was satisfactory. The accuracy rate is up to 85% and the accuracy of the results depends on the accuracy of the questions.

Keywords – psychological, chatbot; AI, digital interventions.

                   

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